Playbooks

Structured, repeatable work Charlie can run against a project.

  • Security Investigation

    Gathers sign-in, mailbox and endpoint evidence for an alert, records verified facts, and proposes containment for human approval.

  • Halo Configuration Review

    Audits Halo PSA ticket types, workflows and rules against current practice and drafts a Change Package with findings.

  • Client Security Review

    Assesses a client's identity, device and email security posture and produces a prioritized findings artifact.

  • Machine Event Analysis

    Profiles machine-generated tickets by source, volume and outcome to identify noise, duplicates and missed escalations.

  • Microsoft 365 Configuration Research

    Researches a Microsoft 365 setting or policy question and returns a sourced recommendation with tenant-specific considerations.